topic Re: Phone # authentication in Get Support

Phone # authentication

Hobart_07 — Tue, 05 Aug 2025 13:18:36 GMT

Hubby didn’t port over his phone number properly when he switched to PM so his phone number can’t be authenticated. He can make and receive phone calls but only receive texts from his contacts who have iPhones with iMessage. Will changing his phone # through his account rectify this situation?

Re: Phone # authentication

hTideGnow — Tue, 05 Aug 2025 13:19:59 GMT

hi @Hobart_07

if he can receive calls, that is not a porting issue

the text issue is about iMessage. Go to Settings on the phone, remove the phone number, reboot phone and go back to Settings to enter the phone number to re-register iMessage

Re: Phone # authentication

slusagm — Tue, 05 Aug 2025 13:23:22 GMT

Since ou you can receive phone calls, the port was completed already

it is a text issue only for your case. Make sure you remove the old provider sim card or disable (can even delete) the old provider esim

reboot phone and Reset Network Settings and it will work

Re: Phone # authentication

Hobart_07 — Tue, 05 Aug 2025 13:26:54 GMT

Thank you. I’ll have him try that

Re: Phone # authentication

computergeek541 — Tue, 05 Aug 2025 13:27:30 GMT