topic Re: Payment form not working in Get Support

Payment form not working

DarwinW — Tue, 05 Aug 2025 13:13:33 GMT

I have tried numerous times using different browsers to update my credit card information on the Public Mobile site but the form is not active and won't accept numbers in the credit card number filed (as well as in the expirartion date field, and the CVV field). Any one else having this problem? Solutions?

Re: Payment form not working

hTideGnow — Tue, 05 Aug 2025 13:14:37 GMT

hi @DarwinW

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Payment form not working

slusagm — Tue, 05 Aug 2025 13:17:56 GMT

you need to wait 24 hours and try again using browser with Incognito mode

Re: Payment form not working

Dunkman — Tue, 05 Aug 2025 13:23:19 GMT

@DarwinW

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...