topic Re: Esim in Get Support

Esim

Alibalouch — Mon, 04 Aug 2025 22:36:15 GMT

I just subscribed and did an eSIM and now it’s saying it’s not working. I have no signal to contact support.

Re: Esim

Chalupa_Batman — Mon, 04 Aug 2025 22:39:35 GMT

@Alibalouch wrote:
I just subscribed and did an eSIM and now it’s saying it’s not working. I have no signal to contact support.

Hello @Alibalouch

Go into your settings and see if your eSIM was installed. If it was, set it as your primary and reboot the phone.

If you still need customer service, this is how.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Esim

softech — Mon, 04 Aug 2025 22:39:46 GMT

@Alibalouch

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: Esim

hTideGnow — Mon, 04 Aug 2025 22:40:22 GMT

hi @Alibalouch

make sure your old sim card is removed , or disable the old esim

and make sure the PM eSIM is enabled and then try Reset Network Settings

if same, then submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage