topic Re: New phone in Get Support

New phone

Arnold2 — Mon, 04 Aug 2025 15:32:48 GMT

I got new phone. How to get my plan on my new phone?

Re: New phone

hairbag1 — Mon, 04 Aug 2025 15:33:50 GMT

@Arnold2

if you use a hard sim...take it outta the old cell and install in new cell. You should be good to go.

Re: New phone

hTideGnow — Mon, 04 Aug 2025 15:35:21 GMT

hi @Arnold2

are you existing subscriber? if you are and using physical sim, just move the sim from old phone to new. If you are but using eSIM, then you need to download the app on your new phone and login with the same login email and go to Account, Purchase Sim card and choose esim to get a new esim

but if you have a new phone and just need a new account, you can download PM app on the phone, start a new account with an email address not currently tied with a PM account

Re: New phone

slusagm — Mon, 04 Aug 2025 15:36:02 GMT

Just move the sim over to the new phone if you have a physical sim

Re: New phone

Chalupa_Batman — Mon, 04 Aug 2025 15:38:21 GMT

@Arnold2 wrote:
I got new phone. How to get my plan on my new phone?

Hey @Arnold2

Congrats on the new phone. Since you've already stated you have a plan already, the next move is very simple. Simply take out the SIM card of your old phone and stick it into the new phone. Then reboot. You should be up and running with ease. If your old phone had an eSIM, then simply download the Public Mobile app and purchase a new eSIM. There will be no charge of course. Curious, which new phone did you get?

Re: New phone

Rastin — Mon, 04 Aug 2025 16:29:11 GMT

One more thing the others did not mention. You will need to log into your Google or apple account for it to download your contacts and app you have on your old phone. Or with apple you can transfer everything directly from your old one to the new one over Bluetooth.