topic Re: Hot to get support in Get Support

Hot to get support

Ann- — Mon, 04 Aug 2025 10:41:32 GMT

Hi,

I'm trying to subscribe, but my valid TD visa debit card is not accepted. The error says credit card is not accepted or something similar.

I cannot message anyone to get support. CS_agent name is not found and I cannot send a private massage to support. Can I get support by email or talk to a human?

Thanks,

Anna

Re: Hot to get support

ORNGNBLK — Mon, 04 Aug 2025 10:50:56 GMT

@Ann-

please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here during their working hours (between 9am-10pm eastern time)

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Hot to get support

Dunkman — Mon, 04 Aug 2025 13:54:14 GMT

@Ann-

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

Re: Hot to get support

slusagm — Mon, 04 Aug 2025 13:57:03 GMT

Yes, TD Visa debit would work.

Please wait at least 24 hours before you try again. Try using a differ email address to create another PM account. And make sure you subscribe via the Public Mobile app and not the browser

If you are activating account with a physical sim card, try to download the app on a different phone and start subscription there (but if you are activating account with eSIm, then ONLY use the phone which you would like to have the eSIm installed)