topic Re: PM_agent in Get Support

PM_agent

Mahjula — Mon, 04 Aug 2025 06:59:53 GMT

I accidentally deleted my PM eSIM off my phone and now I can’t receive the OTP to log in to my account

Re: PM_agent

computergeek541 — Mon, 04 Aug 2025 07:01:20 GMT

@Mahjula wrote:
I accidentally deleted my PM eSIM off my phone and now I can’t receive the OTP to log in to my account

Please do not send any specific account information to the member with the username of Agent. Agent is a not a Public Mobile employee. As for logging in, please use the resend code/didn't get the code button to have the 2FA code sent to e-mail.

Re: PM_agent

Mahjula — Mon, 04 Aug 2025 07:13:37 GMT

It just kept sending to the phone number I can’t access. Never went to my email

Re: PM_agent

Dunkman — Mon, 04 Aug 2025 13:59:30 GMT

@Mahjula wrote:
It just kept sending to the phone number I can’t access. Never went to my email

@Mahjula

Did you click on "Didn't get the code" link?

If you can not receive 2FA email code, then you will need to private message customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437