topic Re: Migrated number in Get Support

Migrated number

JunctionDave — Mon, 04 Aug 2025 04:11:56 GMT

Migrated a number from

another provider but it’s not

working.

Re: Migrated number

Dunkman — Mon, 04 Aug 2025 04:24:27 GMT

How long was it since you initiated the port request? Did you receive the port request text from your old carrier? Did you respond yes? It can take 1-2 hours for mobile port requests. Landlines and VOIP phone numbers can take several days to port over.

Did you activate eSIM or physical SIM card? Do you have any service with PM sim card?

Re: Migrated number

JunctionDave — Mon, 04 Aug 2025 04:31:58 GMT

Initiated about 12 hours ago. Received port request from old carrier and replied yes, that was five hours ago. Already had an active PM eSIM for a different number. Now I have no service with either the migrated number or the old number.

Re: Migrated number

Dunkman — Mon, 04 Aug 2025 04:35:46 GMT

@JunctionDave

Try a simple reboot of your phone (if not done already). If that does not work, then network reset of phone. (note: this will erase any saved Wifi passwords)

Re: Migrated number

JunctionDave — Mon, 04 Aug 2025 04:40:12 GMT

I have rebooted phone a couple of times, as well as removed and replaced physical SIM card. Does a network reset remove any data other than passwords? How do I do a network reset?

Re: Migrated number

Dunkman — Mon, 04 Aug 2025 04:51:49 GMT

@JunctionDave

@JunctionDave wrote:
I have rebooted phone a couple of times, as well as removed and replaced physical SIM card. Does a network reset remove any data other than passwords? How do I do a network reset?

Just to clarify, you are trying to get two PM phone lines. One on eSIM (original PM number) and another on physical SIM card (ported number)?

Network reset will not erase data, contacts, etc. Just saved Wifi password and bluetooth settings. Depending on your phone (android versus apple), it should be under main settings. General settings for Apple.

Re: Migrated number

JunctionDave — Mon, 04 Aug 2025 04:57:17 GMT

I had a PM number using an eSIM, and a Koodo number using a physical SIM. I was trying to migrate the Koodo number over to PM.

Re: Migrated number

Dunkman — Mon, 04 Aug 2025 05:01:57 GMT

@JunctionDave wrote:
I had a PM number using an eSIM, and a Koodo number using a physical SIM. I was trying to migrate the Koodo number over to PM.

@JunctionDave

Sorry, I was confused when you mentioned the physical SIM card. If the physical SIM card is Koodo, if you already answered yes to port request, then remove the Koodo physical SIM card.

Re: Migrated number

JunctionDave — Mon, 04 Aug 2025 05:08:57 GMT

Physical SIm is Koodo, I have answered yes to port request, so I have removed the physical SIM. Still no dice.

Re: Migrated number

Dunkman — Mon, 04 Aug 2025 05:12:48 GMT

@JunctionDave

Reboot without the Koodo physical SiM card. Then try the network reset of phone.

IF that does not work, you will need to contact customer service agent. However, CSA is not working right now and will respond by tomorrow morning.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Migrated number

JunctionDave — Mon, 04 Aug 2025 05:13:56 GMT

Okay thanks Dunkman.