topic Re: Activating eSIM in Get Support

Activating eSIM

Brendan613 — Mon, 04 Aug 2025 00:26:16 GMT

I opened an account for my son on my phone. I cancelled the process to download the eSIM. He downloaded the app and tried to set up the eSIM but the app is asking to verify on the new number that hasn’t been activated yet. Can a human at public mobile set this up? Why is it so hard to find a customer service number?

Re: Activating eSIM

slusagm — Mon, 04 Aug 2025 00:24:20 GMT

Check the email to see if PM sent you the esim QR. If there is one, scan and install

If not, You need PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Activating eSIM

Brendan613 — Mon, 04 Aug 2025 00:28:42 GMT

The QR code does not go to a web page. It does not seem to be working. I can log on on my device. I can’t log onto my sons device with who the account is for

Re: Activating eSIM

hTideGnow — Mon, 04 Aug 2025 00:44:18 GMT

hi @Brendan613 the Welcome email should have a QR code for eSIM installation. it does not go to the web page, it just install the eSIM

and check your own phone if the eSIM already installed there

but you will probably need to ask PM support agent to check, there is high chance you need to change to physical sim first to complete the activation and change back eSIM after

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage