topic Re: Mobile Data in Get Support

Mobile Data

GilbertParadis — Fri, 25 Jul 2025 11:49:53 GMT

I couldn't get Mobil data on my phone so I purchased a new phone and I'm still unable to get data working

Re: Mobile Data

softech — Fri, 25 Jul 2025 12:29:30 GMT

@GilbertParadis

what phone do you have? the voice calls are working and just not data?

Try to Reset Network Settings on the phone.

If that still does not work, try updating the APN:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)

Re: Mobile Data

ORNGNBLK — Fri, 25 Jul 2025 12:29:36 GMT

@GilbertParadis Check that you dont have a data limiter/block set on the phone. If the issue persists, you can open a ticket using the orange chat bubble on the bottom right of the screen and see if the Customer Service agent can reset your network settings from the back end

Mobile Data

GilbertParadis — Sun, 03 Aug 2025 18:09:28 GMT

Re: Mobile Data

Dunkman — Sun, 03 Aug 2025 18:11:15 GMT

@GilbertParadis

Any specific questions? Or issues?

Re: Mobile Data

hairbag1 — Sun, 03 Aug 2025 18:17:51 GMT

@GilbertParadis

if you have a Canada / Mx / US plan you can use data while in any of those countries. Make sure you enable Roaming in cell settings. Don't worry about overages as there are none with Public Mobile. If you reach your data limit...it just stops until next regular plan renewal or you buy an inexpensive data add-on.

Re: Mobile Data

hTideGnow — Sun, 03 Aug 2025 18:27:47 GMT

hi @GilbertParadis

whar the problem?

generally, Reboot and Reset Network Settings

make sure you have Mobile data on

and check My Account and make sure you didn't use up the data

also, try your sim card on another phone

Re: Mobile Data

computergeek541 — Sun, 03 Aug 2025 18:31:34 GMT

Re: Mobile Data

hairbag1 — Sun, 03 Aug 2025 18:34:01 GMT

@hTideGnow

this customer had the same prob a week ago and was given a few suggestions to try...he never did reply if any suggestions worked or not. Would be nice if he would continue dialogue with us so we can help or provide other guidance.