topic Re: Need PUK code in Get Support

Need PUK code

Gusstopher — Mon, 04 Aug 2025 00:44:41 GMT

I am looking for my PUK code as I have accidentally locked my SIM card. If anyone can help that would be great

Re: Need PUK code

hairbag1 — Sun, 03 Aug 2025 16:21:35 GMT

@Gusstopher

only Customer Support can help you with that. Use this link to start that process....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need PUK code

Chalupa_Batman — Sun, 03 Aug 2025 16:23:09 GMT

@Gusstopher wrote:
I am looking for my PUK code as I have accidentally locked my SIM card. If anyone can help that would be great

If you're able to log into your account, I'd suggest a trackable ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Need PUK code

hTideGnow — Sun, 03 Aug 2025 16:25:31 GMT

hi @Gusstopher support agent can provide you the unlock code

please submit a ticket with CS Agent by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need PUK code

slusagm — Sun, 03 Aug 2025 16:26:29 GMT

If you are sure it is the sim card PUK and not de device unlock code, ask PM

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote