topic Re: Puk code for another sim card in Get Support

Puk code for another sim card

VikBond — Sun, 03 Aug 2025 03:03:13 GMT

How can to get the puk code for the SIM card for number xxxxxxx ?

Re: Puk code for another sim card

Chalupa_Batman — Sat, 02 Aug 2025 23:37:53 GMT

Firstly @VikBond Please remove your phone number from the forum. This is not private and anyone can see it. Click on the arrow in the top right corner of your post and edit.

To get the PUK code, please contact a CS Agent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

If it is a Samsung and it requires a PUK code, contact Samsung 1-800-726-7864 for a PUK code.

Re: Puk code for another sim card

hTideGnow — Sat, 02 Aug 2025 23:37:05 GMT

hi @VikBond if you locked the sim, On support agent can help

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Puk code for another sim card

slusagm — Sat, 02 Aug 2025 23:38:53 GMT

You sure you need a sim card PUK and not a device unlock code? Why you got a new sim card locked?

For PUK for locked sim card , PM can help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage