topic Re: My account in Get Support

topic Re: My account in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356317#M930628 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/434384">@StephanieV</a> wrote:<BR /><P>Need to update my credit card info.  I go to my account and it jeeps asking to resume adding a subscription </P><HR /></BLOCKQUOTE><P><SPAN>Public Mobile's website and app are known to have cache issues. With your PC, go into your browser settings, clear the cache settings, restart the browser and go into incognito mode and sign in and try again. If you’re using the Android app, go into Settings, Apps, find the Public Mobile app and clear the cache then restart your phone and log in. If you’re using an iPhone, delete the app, restart phone, go to the App store and redownload.</SPAN></P> Sat, 02 Aug 2025 19:06:55 GMT Chalupa_Batman 2025-08-02T19:06:55Z My account https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356315#M930627 <P>Need to update my credit card info.  I go to my account and it jeeps asking to resume adding a subscription </P> Sat, 02 Aug 2025 19:03:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356315#M930627 StephanieV 2025-08-02T19:03:09Z Re: My account https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356317#M930628 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/434384">@StephanieV</a> wrote:<BR /><P>Need to update my credit card info.  I go to my account and it jeeps asking to resume adding a subscription </P><HR /></BLOCKQUOTE><P><SPAN>Public Mobile's website and app are known to have cache issues. With your PC, go into your browser settings, clear the cache settings, restart the browser and go into incognito mode and sign in and try again. If you’re using the Android app, go into Settings, Apps, find the Public Mobile app and clear the cache then restart your phone and log in. If you’re using an iPhone, delete the app, restart phone, go to the App store and redownload.</SPAN></P> Sat, 02 Aug 2025 19:06:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356317#M930628 Chalupa_Batman 2025-08-02T19:06:55Z Re: My account https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356320#M930629 <P>The system cannot find your My Account. </P><P>Nothing else you can do other than ask PM to help </P><P> Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P> </P><P>CS_Agent will reply to your community inbox, check here:</P><P> </P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenote" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenote</A></P><P> </P><P> </P> Sat, 02 Aug 2025 19:12:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356320#M930629 slusagm 2025-08-02T19:12:15Z Re: My account https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356323#M930630 <P>Clearing cache is not working </P> Sat, 02 Aug 2025 19:30:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356323#M930630 StephanieV 2025-08-02T19:30:29Z Re: My account https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356324#M930631 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/434384">@StephanieV</a> cache is not the problem, you need PM to help. Please open ticket for quick resolution </P> Sat, 02 Aug 2025 19:31:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356324#M930631 slusagm 2025-08-02T19:31:57Z Re: My account https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356325#M930632 <P>Still doesn't work </P><P> </P> Sat, 02 Aug 2025 19:32:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356325#M930632 StephanieV 2025-08-02T19:32:10Z Re: My account https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356327#M930633 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/434384">@StephanieV</a> </P><P>please ask PM support agent to help</P><P>you can submit by direct message:  </P><P>      <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A> </P><P>Support will reply via Community inbox here within 2 to 4 hours:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></P><P> </P> Sat, 02 Aug 2025 19:53:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/m-p/1356327#M930633 hTideGnow 2025-08-02T19:53:12Z