topic Re: Travel in Get Support

Travel

FMCS — Sat, 02 Aug 2025 14:39:33 GMT

I’m going to be travelling to Sri Lanka and India. I would like to put my account on suspension at that time

Can you please explain to me how to do that and if there are reduced charges? I will be gone for almost 2 months @links to members

Re: Travel

hTideGnow — Sat, 02 Aug 2025 14:41:02 GMT

hi @FMCS

PM has no service in those countries, so you need to suspend your account to save money

go to My Account, then Payment, and Manage Subscription to turn off Suscribed to stop Autopay. Your account will be suspended at the end of the current cycle. And from there, you need to resume service within 90 days or you will lose your account and number

Re: Travel

Chalupa_Batman — Sat, 02 Aug 2025 14:42:46 GMT

@FMCS wrote:
Hi
I’m going to be travelling to Sri Lanka and India. I would like to put my account on suspension at that time

Can you please explain to me how to do that and if there are reduced charges? I will be gone for almost 2 months @links to members

Hello @FMCS

It's very easy actually. Log into your account and turn off autopay. The phone will still work for the remainder of the 30 days you paid for then will stop. It will stop for 90 days. When you get back, turn autopay back on and make a payment. Easy as pie. Here's the direct link.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Travel

FMCS — Sat, 02 Aug 2025 14:51:09 GMT

Hi There

i tried to follow your instructions but there isn’t the same pathway on my app so I couldn’t get to manage subscriptions to find the account suspension option

could someone please tell me how to suspend me account for two months please?

Re: Travel

FMCS — Sat, 02 Aug 2025 14:51:50 GMT

Thanks for this suggestion

Re: Travel

hTideGnow — Sat, 02 Aug 2025 14:54:26 GMT

hi @FMCS

on the app :

Subscription (front page) -> Manage Subscriptoin -> Subscripton Renewal (Active) and click Unsubscribe