topic my account login in Get Support

my account login

atso78 — Sat, 02 Aug 2025 06:50:35 GMT

I cannot login with my registered account nor with my mobile number. need to check account details and e- sim.

Re: my account login

computergeek541 — Sat, 02 Aug 2025 08:51:32 GMT

@atso78 wrote:
I cannot login with my registered account nor with my mobile number. need to check account details and e- sim.

There isn't any way to log in to Public Mobile's self serve systems using phone number. Only e-mail address can be used as the login. As for using the self serve systems, I would suggest to avoid using the account tools late at night as the systems are often down for maintenance at those times. The self serve system are working now. Are you seeing type of error message?

Re: my account login

atso78 — Sun, 03 Aug 2025 03:01:35 GMT

I trying to use recover your email by phone number, but it is show " Please enter a valid phone number registered to your accont". what is the next i should to do?

Re: my account login

hTideGnow — Sun, 03 Aug 2025 03:06:14 GMT

hi @atso78

you will need PM support agent to sort it out

please submit a ticket with CS Agent by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage