https://productioncommunity.publicmobile.ca/t5/Get-Support/My-ticket/m-p/1356193#M930511 <P>You used Change Now?? If you use Change Now ,&nbsp; PM will charge you need plan amount again even the old plan just renewed earlier in the day</P><P>However, we seen PM refund the charge or roll back to the old plan if it was done unintentionally on the first day of plan change&nbsp;</P><P>Ask PM and they could help. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen&nbsp; &nbsp; &nbsp; &nbsp;</P><P>&nbsp;</P><P>But if you have trouble with open ticket using Chatbot, then message them using this link: <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>&nbsp;</P><P>CS_Agent will reply to your community inbox, check here: <A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></P> Sat, 02 Aug 2025 00:03:56 GMT slusagm 2025-08-02T00:03:56Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-ticket/m-p/1356192#M930510 <P>I would like to add this image to clarify my issue. I changed my subscription and see two charges ?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000016487.jpg" style="width: 1440px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/168314iAB4A9127927B4333/image-size/medium?v=v2&amp;px=400" role="button" title="1000016487.jpg" alt="1000016487.jpg" /></span></P><P> </P> Sat, 02 Aug 2025 00:00:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-ticket/m-p/1356192#M930510 JohnAlmond 2025-08-02T00:00:49Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-ticket/m-p/1356193#M930511 <P>You used Change Now?? If you use Change Now ,&nbsp; PM will charge you need plan amount again even the old plan just renewed earlier in the day</P><P>However, we seen PM refund the charge or roll back to the old plan if it was done unintentionally on the first day of plan change&nbsp;</P><P>Ask PM and they could help. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen&nbsp; &nbsp; &nbsp; &nbsp;</P><P>&nbsp;</P><P>But if you have trouble with open ticket using Chatbot, then message them using this link: <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>&nbsp;</P><P>CS_Agent will reply to your community inbox, check here: <A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></P> Sat, 02 Aug 2025 00:03:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-ticket/m-p/1356193#M930511 slusagm 2025-08-02T00:03:56Z