topic Unauthorized access in Get Support

Unauthorized access

KirstyS — Fri, 01 Aug 2025 22:12:02 GMT

I can't log in, and when I do, it says "unauthorized Access". It won't let me log in, and it won't let my call or do anything. Please advise

Re: Unauthorized access

TheSterlinger — Fri, 01 Aug 2025 22:21:42 GMT

@KirstyS is this a new set up?

On the page for the 6 digit, so you see the message Didn't receive this code? If it does have you tried clicking on it. It will give the option to send to email.

If it still doesn't work, please message directly to csa at the link below for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unauthorized access

slusagm — Fri, 01 Aug 2025 22:22:05 GMT

You might need PM to check and help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote