topic Re: Voice service on iPhone 7 in Get Support

Voice service on iPhone 7

Steve1954 — Fri, 01 Aug 2025 16:13:01 GMT

Voice service suddenly stopped on my iPhone 7 (iOS 15.8.4). It is set to LTE, but banner on screen changes to 3G when call attempted. Call actually rings to selected party, but no voice transmission/reception. Text, email, data all working fine. I changed speaker and microphones, no difference. My Sim works in an iPhone 13, and apparently a Sim from another provider also works in my phone. Is there a network compatibility issue for Public Mobile with iPhone 7? If so, is there a fix? Hate to dump my phone for such a reason, suppose I could look at other providers.

Re: Voice service on iPhone 7

will13am — Fri, 01 Aug 2025 16:23:25 GMT

@Steve1954 , I am not totally familiar with iPhones but sounds like you are not getting VoLTE on that phone. Please ensure you are running the latest iOS software and use the link below to check VoLTE compatibility.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Voice service on iPhone 7

colleeno — Fri, 01 Aug 2025 18:20:04 GMT

@Steve1954

I am pretty sure that iPhone 7 is not VoLTE capable with Public Mobile. I believe iPhone 8 is the oldest version of iPhone that will work without access to 3G service.

Re: Voice service on iPhone 7

SKSuh — Fri, 01 Aug 2025 18:59:25 GMT

As 3G is in the process of being dropped across Canada, you’ll need a VoLTE capable device — in other words an ancient iPhone 8 as the minimum

Good luck with other Canadian providers as you’ll have the same issues once they too have dropped their 3G networks

Re: Voice service on iPhone 7

Steve1954 — Fri, 01 Aug 2025 19:26:45 GMT

Says IMEI not compatible (any longer I assume) iOS 15.8.4 should work with Public Mobile though??

Re: Voice service on iPhone 7

colleeno — Fri, 01 Aug 2025 19:43:11 GMT

@Steve1954 wrote:
Says IMEI not compatible (any longer I assume) iOS 15.8.4 should work with Public Mobile though??

You are going to have to get a newer phone. The oldest iPhone that will work with PM is iPhone 8.

Re: Voice service on iPhone 7

hTideGnow — Fri, 01 Aug 2025 19:46:35 GMT

hi @Steve1954

the phone itself still works on PM network, you can use 3G for voice and 3G/4G for data and text

just that you cannot use VoLTE and you might have problem with voice calls if PM has not 3G in the area

Re: Voice service on iPhone 7

BKNS27 — Fri, 01 Aug 2025 21:26:24 GMT

@Steve1954

If it is not compatible. You can transfer the SIM card s/n to eSIM on your iPhone 13 and have your other carrier SIM in your phone.

All carriers will drop 3G in Canada so your iPhone 7 can only use data for web search or texting or emailing.