topic Re: Reactivate my service in Get Support

Reactivate my service

Malima — Fri, 01 Aug 2025 22:09:26 GMT

Hello,

My PM subscription was suspended today because a payment was due this morning but my CC expired on July. I just updated my payment information and added funds to my PM wallet. My balance is now $0.00, but I still can’t make or receive calls.

Thanks,

Re: Reactivate my service

Chalupa_Batman — Fri, 01 Aug 2025 15:41:23 GMT

@Malima wrote:
Hello,
My PM subscription was suspended today because a payment was due this morning but my CC expired on July. I just updated my payment information and added funds to my PM wallet. My balance is now $0.00, but I still can’t make or receive calls.
Thanks,

Try rebooting your phone.

Re: Reactivate my service

hairbag1 — Fri, 01 Aug 2025 15:43:44 GMT

@Malima

you can try to restart service by rebooting the cell. If that fails, try a network reset.

Re: Reactivate my service

hTideGnow — Fri, 01 Aug 2025 15:43:45 GMT

hi @Malima

To avoid browser cache problem, please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in) and check if Payment history showed you loaded the funds and used the fund for renewal

then reboot the phone and try again

if same, ask PM support to help, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

check the Payment history page to confirm