topic Re: Im suspended in Get Support

Im suspended

stack — Fri, 01 Aug 2025 14:42:23 GMT

my service is suspended and i cant add money for some reason> my card is on file and is good to pay but they didnt charge my accountand now i cant manuaeully add

Re: Im suspended

hTideGnow — Fri, 01 Aug 2025 14:44:59 GMT

hi @stack

PM payment system is glitchy sometimes

Usually we ask wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but since your plan already expired or you probably want to resume it quick without the wait, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Im suspended

CSA_PM — Fri, 01 Aug 2025 15:18:24 GMT

Thank you for the escalation! The customer is already in contact with an agent.