topic Re: Help Subscription Payment Failed So Added Top Up in Get Support

Help Subscription Payment Failed So Added Top Up

sueb2 — Fri, 01 Aug 2025 12:33:46 GMT

Good morning.

Your help and guidance needed on steps to take to ensure continuous service.

Events Leading up to situation

and Steps Taken so far:

1 2:48 am AutoPay failed due to not updating new credit card.

2/ Expecting To rectify problem, , I Paid top up for same amount: subscription fee + taxes

3/ PM app still states last paid until July 31st. Concern: that PM will soon stop service.

Thank you

softech — Fri, 01 Aug 2025 12:36:26 GMT

try login again using browser with incognito mode and you should see the correct account status

you can also try calling *611 and the voice system would tell you the latest account status

hTideGnow — Fri, 01 Aug 2025 13:00:42 GMT

do you have service now? if you have service, you should be good

sueb2 — Fri, 01 Aug 2025 13:06:30 GMT

Thank you for checking in hTideGnow,

Yes, I do now. All is good 🙂