topic Re: Hold my service and 4-digit password in Get Support

Hold my service and 4-digit password

Sona26 — Wed, 30 Jul 2025 14:15:14 GMT

Hello, my name is Sona xxxxx and I was wondering if you can please help me . When I applied for Public Mobile, I had to enter a 4 - digit password, I believe a security password, but I cannot seem to remember the password. Can I please re-enter a new password so I can get into my account. Thank you.

also I am unable to speak with an agent and I have mentioned in the community that as I am on holidays, I would like to keep my service on hold for 3 months and as soon as I return I will let Public mobile know so I can restart my service again.
if you can please assist me with all this. Thank you.

Edit by Dunkman: removed personal information

Re: Hold my service and 4-digit password

softech — Wed, 30 Jul 2025 13:46:24 GMT

@Sona26

are you not able to login My Account here:
https://myaccount.publicmobile.ca

The login password is actually more than 4 digits. But if you forgot the login credentials, PM support can help. You will just need to engage them by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Hold my service and 4-digit password

hTideGnow — Wed, 30 Jul 2025 13:56:50 GMT

hi @Sona26

if you meant the 4 digits PIN to access the account via *611, you can reset it here:
https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Hold my service and 4-digit password

Dunkman — Wed, 30 Jul 2025 14:13:56 GMT

@Sona26

You can put your account on hold or suspended for 90 days maximum. You would "unsubscribe" to your subscription. On next payment date, your account will be suspended. You have 90 days of suspension before you will need to pay again. If more than 90 days of suspension, then your PM account will be permanently closed and number lost.

P.S. I will remove your last name from this public forum.

Re: Hold my service and 4-digit password

barnacle_baby — Wed, 30 Jul 2025 23:00:05 GMT

Wow! Thank you! I've been trying to figure out where I could get my account PIN #. Is it only available online and not in the app?

Re: Hold my service and 4-digit password

Sona26 — Fri, 01 Aug 2025 11:57:34 GMT

Hello, my name is xxxxxxxxxxxxxxxxxxxx and I am a customer of Public mobile. I have been with them for a long time and I am having some problems.

first of all, I would like to keep my service on hold as I am for three months and I have messaged the community, but no action has been taken . I will restart my service when I return.
the other situation I am having is that they keep in taking money out of my account and I don’t know why that’s happening. If that can please be stopped.
I am unable to log on to my account and I cannot get the right agent

my email at public mobile was:

xxxxxxxxxxxxxxxxxxxxxxxxxxxxx and my phone number was: xxxxxxxxxxxxxxxxxxxxxxx

now my email is: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx and I have a different phone number.

Re: Hold my service and 4-digit password

hTideGnow — Fri, 01 Aug 2025 12:56:53 GMT

HI @Sona26

first, we are just customers here. But we will try to help

If you cannot login My Account, ask PM support agent to help

, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

After support agent helped to login , you can do this to disable Autopay to suspend your account and PM will not charge you again

Go to Payment, click Manage Subscription and make sure Subscribed is toggled off. The account will then be suspended at the end of your current cycle and you have 90 days to pay and resume service