sujet Re: How to Transfer Rogers SIM to my new phone. dans Get Support

How to Transfer Rogers SIM to my new phone.

Lysie — Fri, 01 Aug 2025 04:52:04 GMT

Hello all,

I bought a new phone from Apple so I didn't have to get a contract with Rogers again or anybody else. I bought a PM SIM card from telus and I have the app on the new iPhone. I clicked transfer number instead of getting a new number (thought it would be easier), and it gave me a checklist that I checked off in order to proceed with the transfer. I put the Rogers SIM card into my new phone and continued to proceed as directed; entered the PM SIM # etc. but it said that something went wrong with the transfer and to Contact Support.

Everytime I tried to contact support in the chat the screen, it would go blank when I tried to login. I clicked back without realizing that it would log me out and now that I've done that every time I sign in I get prompted to activate the SIM card and I enter the SIM # and it says it looks like you've activated it already. Mind you I've already paid the subscription amount for the plan so I'm really unsure of what to do here now. Can anyone please help me 😞

Re: How to Transfer Rogers SIM to my new phone.

slusagm — Thu, 31 Jul 2025 23:40:12 GMT

@Lysie is your Rogers account still active?

Did you provide Rogers account number?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: How to Transfer Rogers SIM to my new phone.

Lysie — Thu, 31 Jul 2025 23:42:55 GMT

yes I did! that was part of the steps as I was attempting to port. Thank you kindly for your assistance ! 🙂

Re: How to Transfer Rogers SIM to my new phone.

Chalupa_Batman — Thu, 31 Jul 2025 23:43:44 GMT

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: How to Transfer Rogers SIM to my new phone.

Lysie — Thu, 31 Jul 2025 23:58:05 GMT

Hello, I just tried to call and it said they were closed...it's only almost 8 pm EST by me now, so I'm not entirely sure what happened...

Re: How to Transfer Rogers SIM to my new phone.

softech — Fri, 01 Aug 2025 00:07:40 GMT

@Lysie I have escalated your issue with PM support and they will reach out to you shortly

Please monitor your community inbox for their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to Transfer Rogers SIM to my new phone.

Lysie — Fri, 01 Aug 2025 00:10:00 GMT

Thank you kindly!! Much appreciated!

Re: How to Transfer Rogers SIM to my new phone.

CSA_PM — Fri, 01 Aug 2025 12:05:54 GMT

Thank you for the escalation! The customer is already in contact with an agent.