topic payment in Get Support

payment

Kadarly — Fri, 01 Aug 2025 02:38:53 GMT

i have problem with payment

Re: payment

Chalupa_Batman — Fri, 01 Aug 2025 02:40:06 GMT

@Kadarly wrote:
i have problem with payment

Can you be more specific @Kadarly . We're all customers like you. So you're going to have to share more detail on what problems you're having with payments.

Re: payment

Kadarly — Fri, 01 Aug 2025 02:44:44 GMT

i trying pay payment due but said sorry cannot process payment. try again later

Re: payment

Kadarly — Fri, 01 Aug 2025 02:47:15 GMT

did u read message i sent you

Re: payment

Kadarly — Fri, 01 Aug 2025 02:51:14 GMT

i trying pay payment due but said sorry cannot process payment. try again later

Re: payment

Sansan — Fri, 01 Aug 2025 03:08:01 GMT

I received a similar error message the other day too. I entered incorrect postal code at first.

I refreshed the web page by swipping the screen down, entered another postal code and it worked.

The postal code must match what is on file.

Re: payment

Kadarly — Fri, 01 Aug 2025 04:44:20 GMT

xxxxxxxxxxxxxx

edit by computergeek541: There's no reason to post your postal code here.

Re: payment

softech — Fri, 01 Aug 2025 03:21:59 GMT

@Kadarly

did you try on both browser and app?

If the account is still active, wait full 24 hours and try again

using the browser with Incognito mode
Try again using the app. If you have already installed the app, uninstall , reboot and reinstall.
And remember to grant Location Permission to the app before trying to login

if issue persists or you cannot afford to wait any longer to try, get a voucher and have the plan renewed first. Get it from SDM/London Drug/711/Shell and load the voucher by calling *611 on your phone or call 1.855.4PUBLIC from another phone or you can also load the voucher via My Account