topic Re: Data not working after renewal in Get Support

Data not working after renewal

Hanansam6 — Fri, 01 Aug 2025 00:45:47 GMT

My plan renewed on the 29th and since then the data stopped working. Calls and texts still work, but no mobile data and the usage on the app is not loading.

the only difference between last month is that I changed the payment method, but even then it is definitely paid and renewed correctly.

tried restarting the phone but no luck!

Re: Data not working after renewal

Chalupa_Batman — Fri, 01 Aug 2025 00:54:03 GMT

@Hanansam6 wrote:
My plan renewed on the 29th and since then the data stopped working. Calls and texts still work, but no mobile data and the usage on the app is not loading.
the only difference between last month is that I changed the payment method, but even then it is definitely paid and renewed correctly.
tried restarting the phone but no luck!

You can try going into the network settings and reset them. If not, you can reach out to a CS Agent to reset your network on their end.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Data not working after renewal

Hanansam6 — Sun, 03 Aug 2025 14:02:52 GMT

Thank you for your reply.

I did as you said and got a ticket in, and chatted with someone but still they couldn’t help fix it and the data is still not working!

any help would be appreciated, thanks 🙏