topic Re: Services not working after using eSIM (Airalo) in Get Support

Services not working after using eSIM (Airalo)

Casp01 — Thu, 31 Jul 2025 20:48:45 GMT

Hi,

None of my services are working after using an eSIM while travelling. I cannot dial in or out, send/receive SMS messages and data is not working either. I have used an eSIM (Airalo) in the past and have had no issues switching back. I am also unable to log into my public mobile account because it requires me to enter the code sent to my phone number.

Please help!

Re: Services not working after using eSIM (Airalo)

softech — Thu, 31 Jul 2025 20:50:49 GMT

@Casp01

you have to make sure your disable your Airalo eSIM from Sim Manager or Settings>Cellular. In fact, since you are done your trip, you can actually delete the Airalo eSIM

Also check if there is any VPN profile created from the VPN screen on the phone.

Then reboot your phone, Reset network settings and you should be good