topic Re: I can only access 3G in Get Support

I can only access 3G

Lolo-Yoyo — Thu, 31 Jul 2025 19:35:35 GMT

Hello! I’m on a 4G Can-US-Mexico plan and my phone is not connecting in the U.S.

My phone has never upgraded to 4G or 5G from my original 3G plan that began several years ago. So I think this might be the problem?

What is the solution? Could I get an e-SIM to upgrade? This is urgent since I’m traveling without the use of my phone now…

Many thanks!

Laura

Re: I can only access 3G

BKNS27 — Thu, 31 Jul 2025 19:47:06 GMT

@Lolo-Yoyo

When you are in the USA. You need to change to VoLTE for voice and 4G or 5G for data in your phone setting. You might need to manually connect to T-Mobile, AT&T or Verizon network if your phone doesn’t automatically connect to these networks.

Also, what is the make and model of your phone. There is a whitelist of phones that will work in the USA so enter the IMEI of your phone.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: I can only access 3G

hairbag1 — Thu, 31 Jul 2025 20:02:53 GMT

@Lolo-Yoyo

~~your 3G plan shouldn't affect your usage while in USA~~. For talk, you DO need a cellphone that is VoLTE enabled and recognized by Public Mobile...otherwise talk won't work although text and data should be fine. Just make sure your Data Roaming is enabled in settings.

Re: I can only access 3G

will13am — Thu, 31 Jul 2025 20:05:19 GMT

@Lolo-Yoyo , the US does not have a 3G network anymore, been this way since 2022. Please use the VoLTE checker to confirm your phone compatibility. The plan that you have does not affect network connectivity.

https://www.publicmobile.ca/en/get-help/articles/volte