topic Re: Cannot transfer number in Get Support

Cannot transfer number

arthurh — Tue, 04 Jan 2022 23:10:30 GMT

Hello,

I just received my sim card, and I'm trying to activate it, but when I get to the numer transfer page, I get this message:

"Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assistance."

I'm currently a custommer of PHONEBOX, a start up who sells data from Telus (and I am on TELUS network), and my line is till active.

Can you tell me what to do? I would really like to keep my number

Thank you

Re: Cannot transfer number

CaNuCk07 — Wed, 09 Nov 2016 20:17:08 GMT

Hello @arthurh

Looks like you are experiencing a known issue going on right now. Make sure you send a message to the mods, detailing your issue and providing the details required in the below threads.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

I’ve tagged the mods here @Shazia_K to give them a heads up, but keep in mind the volume the mods are dealing with right now is cery high and might a alittle while to get back to you!

No 100% sure how phonebox works, but there are special steps to follow when transferring from a telus provider to PM, such as koodo.

"Do nots for Koodo port"

- do not use the same email address for Koodo and Public Mobile
- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number
- do not use any identifier except your Koodo account number; it is always the best item for any port-in request
- do not make any errors in the Authourized User; this must be exactly as it appears on your Koodo bill
- do not use the person's Koodo number as the Alternate Number; use someone else's
- do not forget to click "I am authourized ...." BEFORE you entering your Koodo number (courtesy imm1304)

Re: Cannot transfer number

arthurh — Wed, 09 Nov 2016 20:17:17 GMT

ok thank you!

Re: Cannot transfer number

dubcanada — Wed, 09 Nov 2016 20:18:05 GMT

Telus resellers have issues transferring to other Telus resellers (like Koodo, Phonebox, PC Mobile, etc). I had the same issue, you'll need to contact a mod and they will be able to help you get it ported.

I was also worried about keeping my number, no worries they made sure I kept it.

If you still have Phonebox service, keep it until Public Mobile mods tell you too cancel.

Re: Cannot transfer number

arthurh — Wed, 09 Nov 2016 20:46:17 GMT

It didn't work with the Koodo do nots...I've activated with a new number and I now I will wait for a mod to change it to my old one! thank you

Re: Cannot transfer number

arthurh — Thu, 10 Nov 2016 02:16:39 GMT