topic Add-on amount debited without applying add-on in Get Support

Add-on amount debited without applying add-on

Edvin12 — Thu, 31 Jul 2025 20:18:39 GMT

I tried to purchase an add-on, but the payment was debited and the add-on was not there. So, I had to repurchase it. I need a refund for the first add-on, which was not added to my account.

[update by Softech: Incorrect tagging removed]

Re: Add-on amount debited without applying add-on

hTideGnow — Thu, 31 Jul 2025 18:04:53 GMT

hi @Edvin12

it is not normal that they debit you but didn't add you the add-on

but please ask PM support agent to check and help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Add-on amount debited without applying add-on

Edvin12 — Thu, 31 Jul 2025 18:08:48 GMT

Thank you, i alredy submitted a ticket yesterday and no one contacted me. I'm sending a private message now. Thanks for the reply