topic Re: Porting in issues in Get Support

Porting in issues

Hong123 — Thu, 31 Jul 2025 15:18:12 GMT

I have issues with porting in public mobile from Fido.

It has been 48 hours, I still unable to receive calls or texts.

Re: Porting in issues

slusagm — Thu, 31 Jul 2025 15:20:17 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Porting in issues

hTideGnow — Thu, 31 Jul 2025 15:20:23 GMT

hi @Hong123

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Porting in issues

CSA_PM — Thu, 31 Jul 2025 16:57:31 GMT

Hello @ Hong123,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage