topic iMessage and FaceTime issues in Get Support

iMessage and FaceTime issues

Millsy98706 — Fri, 01 Aug 2025 05:03:07 GMT

I have my phone transferred to Public Mobile recently and since then I have lost the ability to use IMessage and FaceTime with my phone number. I am able to use it through my email but my number is not being recognized through my Apple account.

I have done all the troubleshooting and resets and nothing seems to be working. Any advice or guidance would be helpful.

Thank you.

Re: iMessage and FaceTime issues

hTideGnow — Thu, 31 Jul 2025 16:41:04 GMT

hi @Millsy98706

you need to re-register iMessage

simply go to Settings and remove the phone number. Reboot phone and go back to the same screen to enter the number back to re-register. The re-registration could take long, wait. If it fails, wait couple hours and try again

Re: iMessage and FaceTime issues

umnikke8 — Thu, 31 Jul 2025 17:14:34 GMT

Yep, need to relogin to Apple services. Some combination of disabling iMessage/Facetime and/or logging out and into your Apple ID usually re-registers it.