topic Payment. in Get Support

Payment.

Jessssssssc — Thu, 31 Jul 2025 15:17:12 GMT

I made a payment and it processed but I still haven’t had my service restored.

Re: Payment.

hairbag1 — Thu, 31 Jul 2025 15:02:50 GMT

@Jessssssssc

try rebooting your cell.

If that fails, try a network reset.

Re: Payment.

hTideGnow — Thu, 31 Jul 2025 15:03:28 GMT

hi @Jessssssssc

Reboot the phone and try

also use Incognito/private/secret mode on your browser to login My Account and check if account is showing active with August as the current cycle end date

Re: Payment.

ORNGNBLK — Thu, 31 Jul 2025 15:08:04 GMT

@Jessssssssc kindly remove/edit the screenshot as well as it contains some personal info that is not secure in the forum. 🙂

Re: Payment.

computergeek541 — Thu, 31 Jul 2025 21:54:36 GMT

@CS_Agent @CSA_PM

While CS_Agent removed the picture from this message thread, the picture still needs to be deleted from the Community account. Please proceed to delete it from there.

Re: Payment.

Jessssssssc — Thu, 31 Jul 2025 22:05:19 GMT

I can’t seem to find how to delete it!

Re: Payment.

slusagm — Thu, 31 Jul 2025 22:07:19 GMT

delete from here

https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/571270/image-id/168135i68FF9AFA1203C309/tab/all

Re: Payment.

Jessssssssc — Thu, 31 Jul 2025 22:08:35 GMT

Done! Thank you🙂