topic Re: Joining Public mobile in Get Support

Joining Public mobile

Mayowa1 — Thu, 31 Jul 2025 13:50:11 GMT

Hello

Since I transferred my number from Rogers to Public mobile I have not been able to make it receive calls. It's day 3 now and it is so frustrating.

I have switched my phone on and off severally still no solution.

Re: Joining Public mobile

hairbag1 — Thu, 31 Jul 2025 13:53:21 GMT

@Mayowa1

did you leave the old sim in the cell so you can receive the text confirming your request to port to Public Mobile ? Did you reply YES within the 90 minutes ? If so, now you wait until old sim quits working, then install Public Mobile sim. Did you perform the steps as required ?

Re: Joining Public mobile

ORNGNBLK — Thu, 31 Jul 2025 13:54:11 GMT

@Mayowa1 does data work, or how about texting? Did you reply to the carriers text with "yes" at the time of porting within 90 mins. Any chance you still have the rogers physical sim in the phone, OR have not set a PM ESim to primary?

Re: Joining Public mobile

Dunkman — Thu, 31 Jul 2025 13:54:56 GMT

@Mayowa1

Likely that your port from Rogers was not done properly. Do you still have your Roger's SIM card? Check if you have service with Roger's. Are you able to receive texts also?

Re: Joining Public mobile

Mayowa1 — Thu, 31 Jul 2025 14:06:50 GMT

Yes, data and text work. Yes I port with the 90minutes

Re: Joining Public mobile

Mayowa1 — Thu, 31 Jul 2025 14:08:03 GMT

Yes, I replied Yes within 90 minutes. The old SIM is not working

Re: Joining Public mobile

Mayowa1 — Thu, 31 Jul 2025 14:09:01 GMT

Rogers line is not working again. I can receive texts

Re: Joining Public mobile

ORNGNBLK — Thu, 31 Jul 2025 14:10:12 GMT

@Mayowa1 try resetting your network settings (this will also erase any saved passwords) and then reboot and try. If the problem persists, open a ticket using the orange chat bubble on the bottom right and see if the CS_Agent can reset the network form the back end. Hope this helps

Re: Joining Public mobile

hairbag1 — Thu, 31 Jul 2025 14:20:10 GMT

@Mayowa1

check the little envelop icon on top right side of page...I sent you a link for help in re-doing your port to Public Mobile. If you tried and failed with a network reset...give the port assistance number a call.

Re: Joining Public mobile

CSA_PM — Thu, 31 Jul 2025 14:26:16 GMT

Thank you for the escalation! The customer is already in contact with an agent.