topic Unable to log in to account in Get Support

Unable to log in to account

therealreubs — Thu, 31 Jul 2025 02:56:38 GMT

When clicking to sign in I'm just redirected to the public mobile homepage, is anyone else having this issue?

Re: Unable to log in to account

Sarjo — Thu, 31 Jul 2025 02:58:59 GMT

I'm experiencing the same issue! I'm trying to buy a data add-on and can't get out of the homepage. No matter what I do I'm redirected there!

Re: Unable to log in to account

therealreubs — Thu, 31 Jul 2025 03:05:15 GMT

No kidding, the app is also down and white screening at log in, the one way I've found to message directly is in Private Messages, 'send to' 'CS_Agent', here's hoping they reply!

Re: Unable to log in to account

Sarjo — Thu, 31 Jul 2025 03:09:26 GMT

finger's crossed!

Re: Unable to log in to account

softech — Thu, 31 Jul 2025 03:23:56 GMT

@therealreubs @Sarjo

PM My Account site and app are both currently down. *611 and 1.855.4PUBLIC are down too

They likely going through maintenance. Please try again in the morning

Re: Unable to log in to account

computergeek541 — Thu, 31 Jul 2025 04:36:13 GMT

@therealreubs wrote:
No kidding, the app is also down and white screening at log in, the one way I've found to message directly is in Private Messages, 'send to' 'CS_Agent', here's hoping they reply!

CS_Agent wouldn't be able to do anything about this. Self Serve is down for all customers.