New eSIM

Shawn588 — Thu, 31 Jul 2025 04:40:07 GMT

Hi I am public mobile subscriber. I had eSIM for my old phone but for new phone I bought again eSIM today. Could you please give me credit for $5+tax?

Re: New eSIM

softech — Thu, 31 Jul 2025 00:40:12 GMT

@Shawn588

yes, you should be eligible for reimbursement. You need to engage PM support and they will arrange

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic New eSIM in Get Support

New eSIM

Re: New eSIM