topic Re: Unable to receive incoming calls, but get voicemails. in Get Support

Unable to receive incoming calls, but get voicemails.

Contrivance95 — Wed, 30 Jul 2025 23:21:58 GMT

My phone doesn't ring or show whenever someone calls me, everything immediately goes to voicemail. I send calls just fine. I can send and receive texts normally, and no data issues. This happened so suddenly, and I've been with public mobile for many years so it's been a head-scratcher.

I've reset the phone, turned airplane mode on and off again, changed the payment card on my account and I'm baffled. I have data to spare.

Any ways I can fix this?

Re: Unable to receive incoming calls, but get voicemails.

RavingRaven — Wed, 30 Jul 2025 23:29:51 GMT

@Contrivance95

Where are you located? Manitoba? Is your phone VOLTE compatible? What brand/model do you have. Slowly but surely customers with non-VoLTE compatible phones or phones not on Public Mobile's limited VOLTE whitelist will lose their voice services as Telus and other providers decommission the 3G network (that non-VOLTE customers use for calls).

Re: Unable to receive incoming calls, but get voicemails.

slusagm — Wed, 30 Jul 2025 23:55:19 GMT

did you try Reset network settings?

Re: Unable to receive incoming calls, but get voicemails.

will13am — Wed, 30 Jul 2025 23:39:53 GMT

@Contrivance95 , it sounds like you might have accidentally enabled some sort of do not disturb feature on your phone. Check your phone settings.

Re: Unable to receive incoming calls, but get voicemails.

RavingRaven — Wed, 30 Jul 2025 23:40:34 GMT

@slusagm

"This happened so suddenly, and I've been with public mobile for many years so it's been a head-scratcher."

-OP

Re: Unable to receive incoming calls, but get voicemails.

Contrivance95 — Wed, 30 Jul 2025 23:42:34 GMT

I did not just join, I've been with PM for years

Re: Unable to receive incoming calls, but get voicemails.

Contrivance95 — Wed, 30 Jul 2025 23:43:32 GMT

I am in BC, and I have a Moto G 5G (2022).

Re: Unable to receive incoming calls, but get voicemails.

RavingRaven — Wed, 30 Jul 2025 23:44:40 GMT

@Contrivance95

Your compatible so check your phone settings as suggested by @will13am .

Re: Unable to receive incoming calls, but get voicemails.

Contrivance95 — Wed, 30 Jul 2025 23:44:56 GMT

The do not disturb feature is off

Re: Unable to receive incoming calls, but get voicemails.

RavingRaven — Wed, 30 Jul 2025 23:46:05 GMT

@Contrivance95

Try toggling airplane mode on/off. Maybe you have a bad connection?

Re: Unable to receive incoming calls, but get voicemails.

RavingRaven — Wed, 30 Jul 2025 23:51:50 GMT

@Contrivance95

It's possible your sim card needs to be reprovisioned. Did this occur after renewal?

You can try powering off your phone. Remove Sim card. If possible put it in another phone and make a phone call. Have someone call you. Does it work in the other phone? Then power off and put the sim card back in your phone and reboot. Have someone call you. Fixed?

If that doesn't reprovision your Sim card you will need to contact customer support to do so on their end. That should resolve the issue

Re: Unable to receive incoming calls, but get voicemails.

Contrivance95 — Thu, 31 Jul 2025 00:01:36 GMT

My settings seem good to go. Call forwarding is off, do not disturb is off, airplane mode is off, network is connected and lastest update on the phone.

Re: Unable to receive incoming calls, but get voicemails.

hTideGnow — Thu, 31 Jul 2025 00:35:19 GMT

hi @Contrivance95

check if any known outage in your area
https://www.telus.com/en/ab/outages

if not, it is time to ask PM support agent to have a look and refresh your account

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to receive incoming calls, but get voicemails.

Contrivance95 — Thu, 31 Jul 2025 02:33:30 GMT

I'm not sure what you mean by renewal as I'm an old customer, sadly I don't have access to another phone.

Re: Unable to receive incoming calls, but get voicemails.

Contrivance95 — Thu, 31 Jul 2025 02:34:31 GMT

I reset the network settings. It still does not go through

Re: Unable to receive incoming calls, but get voicemails.

SkeenaBlue — Wed, 13 Aug 2025 02:48:00 GMT

I’m having the same issue.

I’ve gone through all settings; reset the network; restarted phone; turned airplane mode, DND & a bunch of other settings off & on.

iPhone 6s+
app is current

Re: Unable to receive incoming calls, but get voicemails.

SkeenaBlue — Wed, 13 Aug 2025 11:21:36 GMT

I don’t know what happened, but calls are now coming through.🤷🏻‍♀️

Re: Unable to receive incoming calls, but get voicemails.

RavingRaven — Mon, 18 Aug 2025 02:59:27 GMT

@SkeenaBlue

Glad to hear your issue was resolved. Your problem may be related to the gradual loss of the 3G network used for voice calls at Public Mobile unless you have a VOLTE capable and whitelisted device. Most iPhones are acceptable but yours may be a little too old? (I could be wrong?!!) You will likely need to upgrade in the next year or so....

@Contrivance95

Hopefully yours got resolved? I only mentioned "renewal" (payment every 30 days to continue services) and reprovisioning as this was an old glitch that used to happen here occasionally almost always right after your services renewed.

It happened once to my wife while I was hauling down in the US and I kept getting her voicemail. It was a slightly different trick back then to reprovision the sim card on your own without an agent's help but enormously relieving as wait times could sometimes be a couple of days or more for support requests.

Re: Unable to receive incoming calls, but get voicemails.

Kikichris2 — Tue, 19 Aug 2025 18:36:22 GMT

Same issue here. It's been happening for a while but is now occurring more frequently and is now happening to my husband too. What is he resolution???

Re: Unable to receive incoming calls, but get voicemails.

computergeek541 — Tue, 19 Aug 2025 18:38:53 GMT

@Kikichris2 wrote:
Same issue here. It's been happening for a while but is now occurring more frequently and is now happening to my husband too. What is he resolution???

Over time, this issue will slowly get worse. Unfortunately, the only resolution would be to purchase a new phone that can be used on VoLTE (if your current phone isn't already capable of that).