topic Re: Trouble porting number (pixel 5) in Get Support

Trouble porting number (pixel 5)

Tml333 — Wed, 30 Jul 2025 22:46:28 GMT

Hi,

I switched to public mobile 2 days ago from chatr and it said I would get a confirmation from the old carrier confirming the port. I never got it but my number was able to make calls, however I was unable to receive or send texts (even though my sent texts showed no sign of not going through) and my carrier showed as public mobile. I can't get into the app because it asks me for a code to my SMS and I also deleted my esim thinking I could easily reinstall it, however I can't seem to do that either without being able to receive an SMS to get into my account.

Re: Trouble porting number (pixel 5)

RavingRaven — Wed, 30 Jul 2025 22:41:48 GMT

@Tml333

Is/was your chatr account active at the time you requested porting?

Re: Trouble porting number (pixel 5)

hTideGnow — Wed, 30 Jul 2025 22:42:49 GMT

hi @Tml333

did you delete your PM esim? trouble with eSIM is that you cannot reinstall the same esim

you need to ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Trouble porting number (pixel 5)

hairbag1 — Wed, 30 Jul 2025 22:44:07 GMT

@Tml333

you were supposed to leave old sim in the phone until you rec'd the port confirmation text from your old network, to which you were to reply YES within 90 mins. Then when old sim quit working, you install new Public Mobile sim.

You're gonna need Customer Support to help you now...use this link to start that process...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble porting number (pixel 5)

Tml333 — Wed, 30 Jul 2025 23:44:28 GMT

Yes it was, PM app notified me that I would receive a confirmation text from them to swap the number over. I never received it even though I had my chatr SIM installed in the phone at the time

Re: Trouble porting number (pixel 5)

computergeek541 — Wed, 30 Jul 2025 23:55:41 GMT