topic Getting new eSIM for current users in Get Support

Getting new eSIM for current users

glors — Wed, 30 Jul 2025 21:30:48 GMT

Please fix

You buy new phone, you go to PM website to buy a new eSIM because PM says you can buy a new eSIM to use on new phone. The website has the eSIM purchase option (below) but it directs you to their app to buy. Then once on the app there is only purchase SIM option that asks for delivery or pick up?

Re: Getting new eSIM for current users

softech — Wed, 30 Jul 2025 21:32:22 GMT

@glors

when you are using the app, go to Account page, click Purchase sim card, and then the option eSIM would show up

Re: Getting new eSIM for current users

hairbag1 — Wed, 30 Jul 2025 22:22:09 GMT

@glors

download the Public Mobile app to your new cell...then log in to your PM account.