topic Re: account reactivation in Get Support

account reactivation

Tim8528 — Wed, 30 Jul 2025 19:37:41 GMT

hi, i got email on july 26 stating my account will be deactivated in 5 days ( July 31). i tried to reactivate today (july 30) but it seems my account already deactivated. help please!

Re: account reactivation

will13am — Wed, 30 Jul 2025 19:40:41 GMT

@Tim8528 , are you able to login to your account? If so, please perform a manual top up and reactivate the service.

Re: account reactivation

Tim8528 — Wed, 30 Jul 2025 19:59:54 GMT

I can log in but I get directed to a page to select a new plan. I cannot access MY ACCOUNT

Re: account reactivation

slusagm — Wed, 30 Jul 2025 20:05:21 GMT

Yes, that is not the correct page. PM needs to help to sort this out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: account reactivation

RavingRaven — Wed, 30 Jul 2025 22:34:41 GMT

@Tim8528

Call 1 855 4PUBLIC and enter your 10 digit phone #. If you get your account info make an immediate payment either using a payment voucher (Shell, SDM, 7/11, Circle K, Esso/Mobil*) or purchase online from Muskbird.ca with a reasonable surcharge(10% for credit .03% for e-transfer).

*Mobil & Canadian Tire Gas Bars also offer instant Top ups or RTP for a $1 fee as does Muskbird.ca for an additional $1 on top of their surcharges. In an extreme time crunch RTP is best.

But...all of these options will only reactivate your account if it was suspended for non payment. Accounts suspended via lost/stolen will accept payment but require manual reactivation by logging into your account, toggling lost/stolen off and purchasing your plan in cart.

If you get a message saying Public Mobile can't find your phone # then your account t has been deactivated. Since it's sounds like that may have occurred today and you were sent an erroneous email you still have options. Please report back if that's the case. 🤞