topic Re: Help in Get Support

Help

Pri_das5 — Thu, 31 Jul 2025 04:46:47 GMT

I can’t receive my 6 digit eversafe ID code. When I select resend code I still receive nothing nor am I able to select to send the code to my email address. Please help

Re: Help

CSA_PM — Wed, 30 Jul 2025 18:20:32 GMT

Hi there

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Help

NDesai — Wed, 30 Jul 2025 18:32:13 GMT

It usually rakes a few mins for the code to come up on Emails. Also make sure to check your junk folder. If you still don't receive the code, contact PM customer support through the chat option.