topic Re: Points back in Get Support

Points back

genie12345 — Tue, 29 Jul 2025 19:36:46 GMT

Why I didnt get the points back in July?

because I updated my plan from 250MB to 500MB?

that's not fair!!!

Re: Points back

hTideGnow — Tue, 29 Jul 2025 19:38:34 GMT

did you redeem points for this plan renewal? if you redeemed points for bill credit and the renewal only used that money for renewal, you won't get points. Points are added based on the amount paid by credit card or voucher

Re: Points back

will13am — Tue, 29 Jul 2025 19:39:17 GMT

@genie12345 , points back are issued after a scheduled renewal. Sometimes it appears the following day.

Re: Points back

slusagm — Tue, 29 Jul 2025 19:39:28 GMT

Plan change won't affect that

Post us the screenshot of the transaction history and we can check. Show us not just the line for the renewal but also entries before that

Re: Points back

genie12345 — Wed, 30 Jul 2025 18:12:19 GMT

as you see, got points back every month except July. why?

Re: Points back

genie12345 — Wed, 30 Jul 2025 18:13:31 GMT

@slusagm @will13am @hTideGnow as you see, got points back every month except July. why?

Re: Points back

hTideGnow — Wed, 30 Jul 2025 18:15:54 GMT

hi @genie12345

can you post us the redemption page? i suspect you redeemed 15 points for $15 and renewal made using the redeemed credit won't generate rewards.

Re: Points back

dabr — Wed, 30 Jul 2025 18:38:25 GMT

@genie12345 Just contact PM support either via the chatbot (bottom right) or private message. They'll make the necessary adjustment. Seems to be bit of an issue lately...happened to me twice over the last two months.

Re: Points back

genie12345 — Thu, 31 Jul 2025 17:25:00 GMT

didn't redeem any points in the last 6 months.

Re: Points back

slusagm — Thu, 31 Jul 2025 17:32:36 GMT

i think it is time to ask PM to check and confirm why

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Points back

genie12345 — Fri, 01 Aug 2025 16:42:47 GMT

So, that's all? How about tksing this team?

@slusagm @dabr @hTideGnow @will13am

Re: Points back

genie12345 — Sun, 03 Aug 2025 04:27:32 GMT

This is their mistake, and you found a bug in their system. Any rewards or compensation for you?