topic Re: International LOng Distance in Get Support

Add ons is not working

Elm — Wed, 30 Jul 2025 14:45:48 GMT

@CS agent,

I bought add ons on my account to call international long distance but still I can't call. Please help and thank you.

elma

Re: Add ons is not working

hTideGnow — Wed, 30 Jul 2025 14:48:17 GMT

hi @Elm

which country you try to call? you can only call some countries but not all

International LOng Distance

Elm — Wed, 30 Jul 2025 16:44:27 GMT

Hi,

I need help that I can call from Canada to US because my Plan is only included internation text and messaging. I bough 300International Long distance minute but the CS agent that I was takling while ago was thingking I'm in US and untill now I can't call. Needs help and thank you!

Re: International LOng Distance

CSA_PM — Wed, 30 Jul 2025 16:49:48 GMT

Hi there!

If you are already in a private conversation with one of our agents ,the agent will continue assisting you directly.

Re: International LOng Distance

barnacle_baby — Wed, 30 Jul 2025 16:49:48 GMT

I think you need the US minutes add on. Ask them if they can switch it for you? Or get a voip app like TextNow and you can call for free to the US and ask for a credit or refund.

Re: International LOng Distance

hTideGnow — Wed, 30 Jul 2025 16:57:17 GMT

hi @Elm

you have got the wrong add-on, you need to buy the US calling.

ask PM support to change it for you