topic Re: Data in Get Support

Data

Ariesa — Thu, 31 Jul 2025 04:54:20 GMT

Why is my data not working anymore, but calling and texting work fine. Tried everything to try to get my data going so that I'm not being ripped off, but nothing has worked.

Re: Data

hTideGnow — Wed, 30 Jul 2025 14:19:52 GMT

hi @Ariesa

you sure you didn't use up the data? Check My Account, check with Incognito/private/secret mode on the browser to avoid cache issue

and try Reboot and Reset network settings

if still fails, let us know what phone you have

Re: Data

Ariesa — Wed, 30 Jul 2025 15:02:10 GMT

It hasn't worked all month and I've tried all of that. I'm using an A11 Pro Max

Re: Data

softech — Wed, 30 Jul 2025 15:18:29 GMT

@Ariesa

please try updating your APN:
APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)

Re: Data

Ariesa — Wed, 30 Jul 2025 15:40:27 GMT

AAH thank you so much! I was struggling with this for a MONTH and you just fixed it for me!