topic Sim missing in Get Support

Sim missing

Peter1947 — Wed, 30 Jul 2025 13:59:06 GMT

I cannot connect to network esim is missing

Re: Sim missing

hTideGnow — Wed, 30 Jul 2025 14:00:39 GMT

hi @Peter1947

did you delete the esim by mistake?

try reboot phone first, then go to Sim Manager or Settings->Cellular, let us know if the PM esim is there

Re: Sim missing

Dunkman — Wed, 30 Jul 2025 14:07:15 GMT

@Peter1947

If you don't see the eSIM in your settings, you can repurchase eSIM via your PM app. You should not be charged again. When you repurchase, the eSIM will be re-installed on your phone.

Re: Sim missing

Peter1947 — Wed, 30 Jul 2025 14:13:59 GMT

There’s no sim in settings cellular