topic Re: Changed Phone Number: No Service in Get Support

Changed Phone Number: No Service

Tom43 — Wed, 30 Jul 2025 13:34:19 GMT

I changed my phone number yesterday and installed my new eSIM afterwards. It’s still saying I have no service. When should I expect my service to be active?

Re: Changed Phone Number: No Service

softech — Wed, 30 Jul 2025 13:38:40 GMT

@Tom43

Make sure you removed the old sim card or disable the old esim. You should have the new PM esim as the only sim on your Sim Manager and that should be the only one set as Active

Then, try reboot the phone once more and try Reset network settings

if still unable to connect, ask PM to reprovision the eSIM on the system. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Changed Phone Number: No Service

Tom43 — Wed, 30 Jul 2025 15:07:14 GMT

I’m using this eSIM as the second one on my phone. I’ve tried the approach above and I’m still not able to receive SMS on that second card?

Re: Changed Phone Number: No Service

hTideGnow — Wed, 30 Jul 2025 15:28:58 GMT

hi @Tom43

you sure you are receiving inbound calls?

if just text, can you confirm what phone you have? iPhone?