topic Re: communication issue in Get Support

communication issue

jeanjerome79 — Wed, 30 Jul 2025 01:36:45 GMT

why i am not able to dial 1-800 numbers?

Re: communication issue

slusagm — Wed, 30 Jul 2025 01:38:23 GMT

There have been some posts about similar issue. Ask PM to check and refresh the account.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: communication issue

porcupine — Wed, 30 Jul 2025 01:39:10 GMT

Because Pm is cheaper than other carriers that's why it's all done on line

Re: communication issue

hTideGnow — Wed, 30 Jul 2025 01:41:03 GMT

hi @jeanjerome79

you can certainly dial 1800 numbers with PM service. However, we saw couple community members with the same problem and they need PM support agent to refresh the account to get it working

Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: communication issue

cellphoneuser1 — Wed, 30 Jul 2025 03:30:40 GMT

@porcupine wrote:
Because Pm is cheaper than other carriers that's why it's all done on line

What does that have to do with not being able to call 1-800 numbers? Customer service being online only wasn't asked about.

Re: communication issue

Meow — Wed, 30 Jul 2025 13:08:43 GMT

Some 1-8xx numbers are not available through PM service. As one customer mentioned 1-8xx could be set up outside on North America and PM recognizing that will not let you connect to it.

Re: communication issue

computergeek541 — Wed, 30 Jul 2025 16:14:55 GMT