topic Re: Transferring from Telus in Get Support

Transferring from Telus

G69 — Tue, 29 Jul 2025 20:21:53 GMT

Hello
I'm switching to public from Telus. I made the request at 1045am. Most things seem to be working but not all. I can recieve texts from an Android phone but can't reply to them (I have an iPhone).

I've tried restarting multiple times. Just not sure if it's time or something else i should try. Thanks

Re: Transferring from Telus

hTideGnow — Tue, 29 Jul 2025 20:25:48 GMT

hi @G69

forget about text between iPhone to Android for now

important question, can you receive inbound calls?

if you receive inbound calls, and just the text is a problem. Go to Settings, remove the phone number first. Reboot phone. Then go back to Settings and add the phone number back to re-register iMessage

Re: Transferring from Telus

Sansan — Tue, 29 Jul 2025 20:26:37 GMT

It's possible that a reset networks might be needed.

Also ensure that you remove your Telus SIM card.

Also in settings enable messages as sms.

Re: Transferring from Telus

BKNS27 — Tue, 29 Jul 2025 20:47:25 GMT

@G69

Did you reply to the text with YES from Telus confirming you are porting over to PM? There is a 90 minute for you to reply.

The Telus SIM will continue to work up to 4 hours until porting is completed. Once it stops working then switch to the PM SIM and reboot your phone.

Re: Transferring from Telus

G69 — Tue, 29 Jul 2025 20:53:16 GMT

Yes I recieved a phone call. How and where do I remove my phone number in settings?

Re: Transferring from Telus

will13am — Tue, 29 Jul 2025 21:13:31 GMT

@G69 , check your iMessages settings. Android devices cannot communicate via iMessage. Also ensure that you have RCS enabled for texting. RCS can take several hours to work. It is a google thing.

Re: Transferring from Telus

G69 — Tue, 29 Jul 2025 21:24:17 GMT

Solved! iPhone was still showing two carriers in my settings. When I disabled Telus, everything worked properly.