topic Re: my phone calling is not working while I am in the US in Get Support

my phone calling is not working while I am in the US

Levisbis — Tue, 29 Jul 2025 18:06:20 GMT

I purchased a new plan for Canada, US, & Mexico. on renewal date about a week ago, but when I entered the US, the data works very slow and I am unable to phone out nor receive phone calls.

I submitted a ticket over 24 hours ago, but Public Mobile did not reply.

Now what?

Very frustrating! 😞

Re: my phone calling is not working while I am in the US

hTideGnow — Tue, 29 Jul 2025 18:08:28 GMT

hi @Levisbis

what phone do you have? If could be the fact that your phone is not VoLTE whitelisted with PM.

Re: my phone calling is not working while I am in the US

slusagm — Tue, 29 Jul 2025 18:08:39 GMT

For voice calls to work in US, you need a phone that is on PM's VoLTE whitelist, what phone is that?

but for data, it should work without problem. Try the different networks, manually connect each and test. T-Mobile, AT&T, Verizon

Re: my phone calling is not working while I am in the US

hairbag1 — Tue, 29 Jul 2025 18:25:59 GMT

@Levisbis

You need a VoLTE recognized cell for talk but data should work. Try manually using 4G/LTE rather than 5G, to get data speeded up. Also, download free voip app TextNow to be able to call home using your data or wifi.

Re: my phone calling is not working while I am in the US

will13am — Tue, 29 Jul 2025 18:44:43 GMT

@Levisbis , use the VoLTE checker to confirm compatibility for your phone. If your phone is VoLTE compatible, make sure that VoLTE setting is turned on as some phone models do have a toggle feature in the settings. If your phone is not compatible, then phone calls will not be possible while in the US.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: my phone calling is not working while I am in the US

Levisbis — Tue, 29 Jul 2025 18:50:44 GMT

Thank you

My phone is S20 samson

Re: my phone calling is not working while I am in the US

Levisbis — Tue, 29 Jul 2025 18:53:23 GMT

Where do I find this vote checker?

Re: my phone calling is not working while I am in the US

hTideGnow — Tue, 29 Jul 2025 18:56:46 GMT

hi @Levisbis

PM has removed the VoLTE checker. But Samsung S20 is not on the VoLTE whitelist, hence you had the issue with voice calls

These are the phones on the list. For Samsung, you need at least S22
Apple iPhone 8 & above (iOS 16 & above)
Google Pixel 4/4XL/4a/4a 5G (TP1A.220624.014 & above)
Google Pixel 5 (TP1A.220624.014 & above)
Google Pixel 6a (TP1A.220624.021.A1 & above)
Google Pixel 6/6 Pro (TP1A.220624.021 & above)
Google Pixel 7/7 Pro (TD1A.220804.009.A2 & above)
Samsung S23 (AVK2 & above)
Samsung S22/S22+/S22 Ultra (CWAI & above)
Samsung Galaxy Z Flip4 & Fold4 (CWAC & above)
Samsung Galaxy Z Flip3 5G & Fold3 5G (FWB1 & above)
Samsung Galaxy Z Flip 5G (HWB1 & above)
Samsung Galaxy Z Fold2 5G (JWB5 & above)
Samsung Note20 5G/Ultra 5G (HWB3& above)
Samsung A53 5G (CWB4 & above)
Samsung S21 FE 5G (EWB3 & above)
Motorola edge 2022 (S2ST32.71-71 & above)
Motorola Moto g 5G (S2SA32.1-54 & above)
Motorola Moto g power (2022) (S3RQ32.20-42-10 & above)
Motorola Moto g pure (S3RH32.20-42-10 & above)
Motorola Moto g stylus 5G (2022) (S2SD32.21-85-3 & above)
TCL 303 (V9Q1K & above)
TCL 30 XE 5G (DM9M & above)
TCL 20s (9DI0 & above)
TCL 30 5G (7FCU & above)
Sonim XP10 Rugged Phone (10.0.0-01-12.0.0-12.25.10 & above)
ZTA Blade A7P (Z6252CAV1.0.0B15 & above)

Re: my phone calling is not working while I am in the US

Levisbis — Tue, 29 Jul 2025 18:57:50 GMT

I wish Public mobile woul have indicated clearly when I purchased the US plan. Now I am out of my money and cannot make phone calls while in the US.

Re: my phone calling is not working while I am in the US

will13am — Tue, 29 Jul 2025 19:05:32 GMT

@Levisbis wrote:
Where do I find this vote checker?

@Levisbis , I gave you a link. The VoLTE checker is at the bottom of the page.

Re: my phone calling is not working while I am in the US

will13am — Tue, 29 Jul 2025 19:06:20 GMT

@hTideGnow wrote:
hi @Levisbis
PM has removed the VoLTE checker. But Samsung S20 is not on the VoLTE whitelist, hence you had the issue with voice calls
These are the phones on the list. For Samsung, you need at least S22
Apple iPhone 8 & above (iOS 16 & above)
Google Pixel 4/4XL/4a/4a 5G (TP1A.220624.014 & above)
Google Pixel 5 (TP1A.220624.014 & above)
Google Pixel 6a (TP1A.220624.021.A1 & above)
Google Pixel 6/6 Pro (TP1A.220624.021 & above)
Google Pixel 7/7 Pro (TD1A.220804.009.A2 & above)
Samsung S23 (AVK2 & above)
Samsung S22/S22+/S22 Ultra (CWAI & above)
Samsung Galaxy Z Flip4 & Fold4 (CWAC & above)
Samsung Galaxy Z Flip3 5G & Fold3 5G (FWB1 & above)
Samsung Galaxy Z Flip 5G (HWB1 & above)
Samsung Galaxy Z Fold2 5G (JWB5 & above)
Samsung Note20 5G/Ultra 5G (HWB3& above)
Samsung A53 5G (CWB4 & above)
Samsung S21 FE 5G (EWB3 & above)
Motorola edge 2022 (S2ST32.71-71 & above)
Motorola Moto g 5G (S2SA32.1-54 & above)
Motorola Moto g power (2022) (S3RQ32.20-42-10 & above)
Motorola Moto g pure (S3RH32.20-42-10 & above)
Motorola Moto g stylus 5G (2022) (S2SD32.21-85-3 & above)
TCL 303 (V9Q1K & above)
TCL 30 XE 5G (DM9M & above)
TCL 20s (9DI0 & above)
TCL 30 5G (7FCU & above)
Sonim XP10 Rugged Phone (10.0.0-01-12.0.0-12.25.10 & above)
ZTA Blade A7P (Z6252CAV1.0.0B15 & above)

Please don't make reference to that old list. The VoLTE checker is back.

Re: my phone calling is not working while I am in the US

hTideGnow — Tue, 29 Jul 2025 19:10:50 GMT

thanks @will13am

that is a great news!!

but my list still kinda right, the phones older than the list still do not work.

@Levisbis i just confirmed using my S20, still showing not compatible

Re: my phone calling is not working while I am in the US

will13am — Tue, 29 Jul 2025 19:14:57 GMT

@Levisbis wrote:
I wish Public mobile woul have indicated clearly when I purchased the US plan. Now I am out of my money and cannot make phone calls while in the US.

VoLTE compatibility is a hot topic these days as Canada begins the shutdown of the 3G network. There is no definitive shutdown date for Public Mobile, but if you were a Rogers customer you will lose calling capability at the end of the month. The US has shut down their 3G network several years ago. It is such old news that nobody talks about it anymore.

Edit: I just found this link concerning Telus 3G network shutdown. It looks in Manitoba is a guinea pig and I am sure that the rest of the country is not far behind.

https://www.iphoneincanada.ca/2025/07/04/telus-confirms-first-3g-shutdown-timeline-heres-when/