topic Re: Reactivate Account in Get Support

Reactivate Account

cribsprang — Tue, 29 Jul 2025 21:16:24 GMT

Can you please reactivate my account for today?

hTideGnow — Tue, 29 Jul 2025 17:58:18 GMT

What was the issue? how long you lost the service? Maybe the account was suspended over 90 days? If that is the case, account would have been closed

if the account was suspended less than 90 days, can you login?

slusagm — Tue, 29 Jul 2025 17:58:25 GMT

you got an login error? What error?

if you call 1-855-4PUBLIC and enter your phone number, can the system find your account?

if the system can find it and you just cannot login, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage