topic Re: Activating SIM in Get Support

Activating SIM

dylan123456 — Tue, 29 Jul 2025 15:01:37 GMT

My wife and I recently switched to public mobile. Her phone switched over just fine but mine continues to say that my number is invalid. I called Telus and they manually switched my number from my previous provider to public over the phone. I still can’t activate my sim and I have no service. Can’t switch to a different provider either because I have no service to accept confirmation. HELP!

Re: Activating SIM

hTideGnow — Tue, 29 Jul 2025 15:03:56 GMT

hi @dylan123456

it is a problem with your sim card setup. Please ask PM support agent to check

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activating SIM

dylan123456 — Tue, 29 Jul 2025 15:06:27 GMT

Submitted a couple tickets yesterday early afternoon. Been almost 24 hrs now… still waiting. Hopefully things progress soon. I run a business and need my phone to work.
Thanks.

Re: Activating SIM

CSA_PM — Tue, 29 Jul 2025 15:12:52 GMT

Hello @ dylan123456,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage