topic Data suddenly not working in Get Support

Data suddenly not working

Samara6 — Tue, 29 Jul 2025 18:58:09 GMT

Yesterday my data suddenly stopped despite having 15gigs left. I did a diagnostic with apple/have run through most of the usually recommended things to try (reset phone, network, apa settings, time, carrier updates, etc) It is not allowing me to send/receive texts off wifi and will say imessage needs to be enabled even though it is enabled and when i check the imessage setting it says it needs cellular or wifi to enable 🔁👎🏼. From my friend’s perspectives I also removed and re-added myself to a group chat at the time the data stopped working. One number I can’t text now even on wifi and it says it needs imessage enabled. Very frustrating, help appreciated🙏🏼 @CS_Agent

Re: Data suddenly not working

softech — Tue, 29 Jul 2025 13:57:26 GMT

@Samara6

so, voice calls are working?

Try Reset network settings on your phone.

And if you have a physical sim, test it on another phone

you might want to ask PM support to reprovision your account on the system
1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(Since you cannot receive text, and won't receive 2FA to login, click "Didn't Receive code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Data suddenly not working

Samara6 — Tue, 29 Jul 2025 17:07:51 GMT

voice calls do not work, i have tried resetting network settings which didn’t work 😞 i will try the sim in another phone later today

Re: Data suddenly not working

softech — Tue, 29 Jul 2025 17:23:43 GMT

@Samara6

if voice call do not work too, it is likely an account issue

I have helped to escalated your issue (in case yo have not opened ticket with PM yet). Please check your Community inbox for their reply
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data suddenly not working

CSA_PM — Tue, 29 Jul 2025 17:31:39 GMT

Hello @ Samara6,

You will need to open a ticket, and an agent will be able to check what the issue is.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage